Release Date
10th September 2025
For Clinicians
Enhancements:
Back Office
- Client management upgrades:
- View client order history, appointments, lab results, and internal comments directly within the client profile for more informed support.
- Profile pictures are now mandatory for Welle support users to improve identification.
- Added CMA as an optional support license and Registered Nurse (RN) license with specific permissions for clinicians.
- Added Help Center URL for each reseller to improve client guidance.
- Optimization plan updates:
- Recurring plans now flag outdated protocols and suggest replacements automatically.
- Previous notes are now displayed as a concise SOAP summary.
- Care flow – Plan UI bugs resolved for smoother navigation.
- Protocols: Users can preview Health qualifier templates without saving the protocol first.
- Reseller module: API key management updated and setup scripts improved for faster onboarding.
Integration & System Updates:
- Healthie integration enhancements:
- Improved clinician info synchronization via webhook.
- Updated form names to ensure sync properly.
- Appointment type mapping refined and supporter CMA accounts synced.
For Clients
Enhancements:
Mobile App
- Mobile experience improvements:
- Push notification permission prompts optimized to avoid unnecessary requests.
- UI refinements across Results, Plan check-in, To-do lists, and Telehealth consent screens.
- Forgot password screen now handles back navigation without unnecessary error messages.
- Booking virtual appointments now updates automatically after lab results are received — no extra refresh needed.
- Homepage now displays all outstanding actions clearly to guide next steps.
- Plan & protocol updates:
- Protocol order in Plans and To-do lists now matches the setup from the back office.
- Correct calculation for total possible check-ins in protocol check-in.
- Other updates: General branding adjustments to remove Welle-exclusive images where needed.
Thank you for using Welle!