Release Date
28th January 2026
For Clinicians
Care Portal
Enhancements:
Richer protocol guidance: Guidelines now include more options, and all focus areas feature a new “When to do” field with timing guidance.
Improved care plan clarity: “Optimization plans” have been renamed to “Care plans” across the platform and email communications for clearer, more patient-friendly language.
More powerful Care portal controls: Table usability has been enhanced with persistent row preferences, improved layouts, and expanded qualifier templates including biological sex and age.
Enhanced integrations & reliability: Healthie integrations have been strengthened with updated authentication, improved form buttons, and corrected Optimization Plan delivery logic.
Streamlined reseller & product management: Admins can manage Junction providers more flexibly, filter products more effectively in Shop, and better align Medusa product categories with the Care Portal.
Cleaner system details: Reseller phone numbers have been removed from invoices and system surfaces, and dynamic reseller landing pages are now configurable for app downloads.
For Clients
Mobile Application
Enhancements:
Clearer and more informative results: Non-returned biomarkers are now clearly marked as Conditional, and out-of-range biomarkers include helpful descriptions so you can better understand what your results mean.
Smoother intake and eligibility flow: Updates to Medical Weight Loss and Rx intake forms improve option selection, remove unnecessary insurance checks, and guide you to the most appropriate care modality (synchronous or asynchronous).
Smarter insurance uploads: The app now detects blurry insurance card images and prompts you to re-capture or re-upload, helping avoid delays caused by unreadable documents.
Improved care access & communication: You can now receive support messages from Zoho, book callbacks after a 72-hour no-response window, and see clearer “Need help” guidance directly on order details.
More predictable plans & timelines: Plan duration text has been standardized for clarity, and Optimization Plans are now generated accurately and consistently.
Refined shop & appointment experience: Shop updates based on recent feedback improve usability, and appointment booking now clearly indicates when no slots are available or automatically selects the nearest option.
Thank you for using Welle!