Release Date
14th October 2025
For Clinicians
Enhancements:
Back Office
SOAP and RN notes refinement: Notes now display accurate state details and Welle chart note links for better record visibility.
Busy slots synced automatically: Clinician busy times from Healthie now sync directly to Welle, ensuring scheduling accuracy.
Improved telehealth experience: New unstable connection indicator and branded backgrounds added, along with full Firefox support for smoother sessions.
Automatic email after activation: Admin and clinician users now receive an activation confirmation email with their Back Office link.
Cleaner visit validation: Duplicated nutrient validation has been refined for accurate and consistent records.
Test account management: Admins can now mark test users to prevent charges or shipments during internal testing.
DOB display correction: Fixed timezone issue to ensure accurate client date of birth display.
SOAP notes synced with full details: All new SOAP fields are now included in chart notes, ensuring information stays aligned between Welle and Healthie.
Optimization plan management: Completed health visits are now hidden after 24 hours, keeping optimization plan lists concise and current.
Error handling improved: Resolved issues where undefined user properties caused system interruptions.
Bug Fixes
SOAP note sync improvements: Appointment statuses now correctly reflect updates for no-show and out-of-state cases.
Telehealth transcripts restored: Transcripts and background functions are now working properly.
For Clients
Enhancements:
Mobile App
AI Coach performance boost: The animation and response generation process has been optimized for smoother, lag-free interactions.
Appointment booking reliability: Fixed an issue where clients could book with unavailable clinicians or during busy times.
Test account confirmation: Added a clear confirmation modal when registering as a live or test user, preventing accidental test enrollments.
Homepage action list: Clients can now easily view outstanding actions from the homepage, helping them stay on top of their next steps.
Simpler visuals and experience: Welle-branded images have been replaced with cleaner, universal visuals for a consistent look across all partners.
RN appointment sync to Healthie: RN appointments now appear correctly in Healthie, ensuring a seamless care experience.
Improved email notifications: Order confirmation emails for mobile lab draws are now sent reliably.
Research for web telehealth: A new approach to support joining telehealth sessions via web is underway for future readiness.
Thank you for using Welle!