Release Date
24th October 2025
For Clinicians
Enhancements:
Back Office
- Accurate availability syncing: Clinician busy times from Healthie now automatically sync to Welle, preventing double bookings and improving scheduling reliability.
- Health visit safeguards: Clinicians can no longer edit comprehensive consultation health plans, protecting consistency and data integrity.
- Refined nutrient validation: Fixed validation logic to prevent duplicate nutrients, ensuring clean and accurate health visit entries.
- Reseller sync reliability: Sync issues for the Fridays reseller are now resolved, ensuring stable data connection across platforms.
- Enhanced food management: New duplicate feature allows admins to easily create and manage food items; “good/bad food” setup empowers personalized nutrition suggestions.
- Risk level improvements: Risk level naming and ranking in protocols have been refined for better clarity in health qualifier templates.
- Streamlined SOAP notes: New SOAP note fields are now included in chart notes to maintain alignment with Healthie’s latest updates. SOAP and RN notes now sync seamlessly with correct appointment statuses, ensuring accurate reflection of no-show and out-of-state cases.
- Improved Health visit list: Completed health visits are hidden after 24 hours, helping clinicians focus on active cases.
- Better telehealth experience: Added unstable connection indicators, refreshed Welle backgrounds, and restored Firefox compatibility for smoother telehealth sessions.
- Ticket visibility enhancements: Clinicians can now view a client’s complete ticket history, ensuring better follow-up and continuity of care.
- Refined protocol ranking: A new “risk level” field allows better categorization of protocols based on importance and impact.
Bug Fixes
Accurate date of birth display: Fixed timezone discrepancies to ensure correct DOB in health visit records.
- Telehealth transcript issue resolved: Transcripts now generate correctly, and Livekit background functions as expected.
- SOAP note syncing accuracy: Notes now properly include the patient’s state and a direct link to Welle chart notes.
- Fixed undefined user errors: Eliminated a recurring issue that caused system interruptions during data load.
- Reseller data corrections: All users from the Test OpenLoop employer have been successfully moved to the main employer.
- Food template improvements: Templates can now share the same name across different sexes, improving flexibility in setup.
- Browser compatibility restored: Clinicians can now join telehealth sessions using Firefox without issue.
For Clients
Enhancements:
Mobile App
- Membership confirmation message updated: Purchase confirmation now highlights that clients receive “a personalized health optimization plan that evolves with you,” reinforcing value and personalization.
- Appointment booking accuracy: Fixed an issue allowing clients to book with unavailable or busy clinicians—ensuring only valid time slots appear.
- Simplified test account registration: Added a confirmation modal when registering as a test or live user to prevent confusion.
- Homepage guidance: Clients now see all outstanding actions at a glance, making it easier to track next steps in their wellness journey.
- Nutrition insights: Clients can now view personalized food suggestions in the Plan section for better dietary guidance.
- General design refresh: Replaced Welle-branded visuals with neutral images for a consistent and partner-friendly experience.
- Improved email display: Fixed formatting issues for mobile email views to ensure clean, readable layouts across devices.
- Streamlined telehealth join flow: On web, clients now auto-join sessions when the host connects—no more manual refreshes.
Thank you for using Welle!